orlando <3's mass chaos

what is going on with orlando?!
people just love to go crazy about their gasolina.
i had a fun night hanging out at gas stations with danyell and caitlin though...
that dumb bitch thought she could cut in line...ha!

but im tired and just finished my PR homework of writing a letter of complaint. im going to send it and i hope it get somebody's attention...

Dear Alan C. Wissenberg:
I was recently on a backpacking trip through Europe with three friends. While we were in Munich we decided to stop at the EurAide office at the Hauptbahnhof rail station to get information and have some questions answered. We were asked for our train tickets and handed them over to a tall American man. When we began our trip we bought our rail tickets in Spain, where we were given InterRail tickets. Unfortunately we were never informed that InterRail tickets were meant for European citizens only. The EurAide employee asked why we had the InterRail tickets and immediately began to make phone calls in German without telling us what was going on. One of my friends was able to speak German and filled us in on what was happening: he wanted to take our tickets from us. My friend tried to explain to the EurAide employee that we had only came into the office to ask for help and when my friend said this the EurAide employee stormed out of the office and told him, “Now we’re going to do this the hard way.” My friend ran after him and tried to apologize but his response was, “Don’t blame me for your problems!” We followed him to the other side of the rail station where we waited for him while he went into a small room. About twenty minutes later he came out with our tickets and had stamped VOID across the top of them and told us they we invalid. He explained to us that he was “not sorry this happened” and he “could not leave these InterRail tickets on his conscience.” Apparently it was fine for him to strand four kids in Munich with nowhere to go. Was it fine for this to be on his conscience?
I understand that this EurAide employee was doing his job and had the best interest of the company in mind. After all, we were not supposed to have InterRail tickets. We are Americans and we should have been given Eurail tickets to purchase instead. This is something we only learned right there and then. But we were treated as if we were criminals for having something we honestly did not know we were not supposed to have. We were offered no help in solving our problem. We were literally stranded in a foreign country. After we received our voided tickets back the EurAide employee told us, “Eurail offers 10,000 ticket options, but my shift is over and I can not further help you.”
The purpose of EurAide is to help European travelers. As stated on the EurAide website, “The goal of EurAide is to sift through the information concerning European rail travel and to provide services that travelers need before, during and after trips to Europe.” Not once in my experience with EurAide did I feel the best needs of the customer were valued. In fact I was not only completely confused about the situation and the abruptness of the EurAide employee, but I felt totally vulnerable. My friends and I received no help or any kind of assisting service that the EurAide website seems to claim.
The feelings I felt that day are synonymous with what comes to my mind when I think about EurAide and this event will forever be mentioned when I talk about my trip to Europe.